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Bobby Kondvilkar's Avatar

Bobby Kondvilkar

Joined Nov 20, 2023

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Last activity Apr 03, 2024

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ACTIVITY OVERVIEW

Latest activity by Bobby Kondvilkar

Bobby Kondvilkar commented,

Community comment Q&A - Help center and community

How can we change the description text based on the drop-down values we select? Is it possible to conditionally change the description at the bottom of attachment field?

View comment · Posted Apr 03, 2024 · Bobby Kondvilkar

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Bobby Kondvilkar commented,

Community comment Q&A - Tickets and email

View comment · Posted Feb 16, 2024 · Bobby Kondvilkar

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Bobby Kondvilkar created a post,

Post Q&A - Tickets and email

Hello Community,

What options we can get out of Zendesk that could flag end-users who have contacted us multiple times within a period of say 7-10 days in some way for the agent?

Posted Feb 15, 2024 · Bobby Kondvilkar

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Bobby Kondvilkar created a post,

Post Q&A - Tickets and email

Is there a workaround to change the parent ticket status from solved to on-hold when child ticket is in the open status and agent moves parent ticket to solved?

Posted Jan 11, 2024 · Bobby Kondvilkar

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Bobby Kondvilkar commented,

CommentTicket management

Hey Brandon,

Yes, it is already added on the live form (default form).

View comment · Posted Nov 21, 2023 · Bobby Kondvilkar

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Bobby Kondvilkar commented,

CommentTicket management

Talking about standard field "Priority", I can't see it on "Submit a request" page even when it is editable or viewable for customers.

View comment · Posted Nov 20, 2023 · Bobby Kondvilkar

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