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Mary Heffner's Avatar

Mary Heffner

Joined May 10, 2023

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Last activity Aug 02, 2023

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ACTIVITY OVERVIEW

Latest activity by Mary Heffner

Mary Heffner commented,

Community comment Q&A - Reporting and analytics

Is this possible yet? I'm with the writer above; how can we improve our flow if we don't know what caused the unresolved?

View comment · Posted Aug 02, 2023 · Mary Heffner

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Mary Heffner commented,

CommentMeasuring success

@Heather Rommel 

Is your info here acurate to today's date? I attempted to put the placeholder (below) in my trigger when a ticket is 'solved' to have the customer satisfaction rating included within a ticket when it is moved to solved and turned off the automation. Afterwards, I tested it and got a HTTP ERROR 403. Please help! 

{{satisfaction.rating_section}}​  

View comment · Posted Jun 20, 2023 · Mary Heffner

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