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Mary Heffner
Joined May 10, 2023
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Last activity Aug 02, 2023
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Latest activity by Mary Heffner
Mary Heffner commented,
Is this possible yet? I'm with the writer above; how can we improve our flow if we don't know what caused the unresolved?
View comment · Posted Aug 02, 2023 · Mary Heffner
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Mary Heffner commented,
Is your info here acurate to today's date? I attempted to put the placeholder (below) in my trigger when a ticket is 'solved' to have the customer satisfaction rating included within a ticket when it is moved to solved and turned off the automation. Afterwards, I tested it and got a HTTP ERROR 403. Please help!
{{satisfaction.rating_section}}
View comment · Posted Jun 20, 2023 · Mary Heffner
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