Mary Heffner
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Last activity
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Activity overview
Latest activity by Mary Heffner-
Mary Heffner commented,
Is this possible yet? I'm with the writer above; how can we improve our flow if we don't know what caused the unresolved?
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Mary Heffner commented,
@Heather Rommel Is your info here acurate to today's date? I attempted to put the placeholder (below) in my trigger when a ticket is 'solved' to have the customer satisfaction rating included with...