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Rajeswara Rao Devavarapu's Avatar

Rajeswara Rao Devavarapu

Joined Feb 07, 2023

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Last activity Jan 24, 2025

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ACTIVITY OVERVIEW

Latest activity by Rajeswara Rao Devavarapu

Rajeswara Rao Devavarapu commented,

CommentGlobal security and user access

Hello ZD team,

 

We have multiple brands set up and would like to restrict access via IP addresses to 1 brand only. Is this possible in Zendesk. Please confirm.

 

Thanks,

RajeswaraRao

View comment · Posted Jan 24, 2025 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu commented,

Community comment Discussion - Tips and best practices from the community

Thank you for the articles. It helped.

View comment · Posted Dec 09, 2024 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu commented,

CommentSingle sign-on

In Zendesk, Can we use User principal name (UPN) for SSO login?

As of now we are using the Email for SSO login we wants to move from email to UPN for SSO logins.

View comment · Posted Sep 11, 2024 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu commented,

CommentHow to manage user access

Hi All,

We have integration user in our Zendesk org. we don't have a mailbox for this user. We have integration issue with another application and wants to reset the connection with new password. 

Can we generate a password to this integration user without having the mailbox.

 

Thanks,

Rajesh

 

View comment · Posted Aug 12, 2024 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu commented,

CommentTicket management

Hello All,

In Zendesk 'Deleted tickets' view, I want only admin role users can able to delete tickets from this view. all other role users should not have access to delete those tickets. 

How I can achieve this.

View comment · Posted Nov 29, 2023 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu commented,

Community comment Feedback - Ticketing system (Support)

If you are getting emails from the unknown or spam users. Instead of solving it and taking it to the process. You can "delete" the ticket or you can "mark as spam".

This will avoid sending the CSAT rating to those Unknown/Spam users.

View comment · Posted Nov 06, 2023 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu commented,

CommentService Level Agreements (SLA), macros, and CSAT

Hi Waseem,

Reply given to the customer in the language which is mentioned in the customer profile.

Thanks,

RajeswaraRao D

View comment · Posted Apr 19, 2023 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu commented,

CommentTeam members and groups

Hello All, 

Can we create ReadOnly custom role in Zendesk. So that users who are assigned to this role can only have the read access to all the modules.

Thanks,

Rajesh

View comment · Posted Mar 27, 2023 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu commented,

CommentTicket basics

Hello all,

If we user @name in the internal note, will it send an email to name user. Please let me where we do the settings in Zendesk regarding this.

Thanks in advance :)

View comment · Posted Feb 07, 2023 · Rajeswara Rao Devavarapu

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