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Rajeswara Rao Devavarapu
Joined Feb 07, 2023
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Last activity Jan 24, 2025
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Latest activity by Rajeswara Rao Devavarapu
Rajeswara Rao Devavarapu commented,
Hello ZD team,
We have multiple brands set up and would like to restrict access via IP addresses to 1 brand only. Is this possible in Zendesk. Please confirm.
Thanks,
RajeswaraRao
View comment · Posted Jan 24, 2025 · Rajeswara Rao Devavarapu
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Rajeswara Rao Devavarapu commented,
Thank you for the articles. It helped.
View comment · Posted Dec 09, 2024 · Rajeswara Rao Devavarapu
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Rajeswara Rao Devavarapu commented,
In Zendesk, Can we use User principal name (UPN) for SSO login?
As of now we are using the Email for SSO login we wants to move from email to UPN for SSO logins.
View comment · Posted Sep 11, 2024 · Rajeswara Rao Devavarapu
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Rajeswara Rao Devavarapu commented,
Hi All,
We have integration user in our Zendesk org. we don't have a mailbox for this user. We have integration issue with another application and wants to reset the connection with new password.
Can we generate a password to this integration user without having the mailbox.
Thanks,
Rajesh
View comment · Posted Aug 12, 2024 · Rajeswara Rao Devavarapu
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Rajeswara Rao Devavarapu commented,
Hello All,
In Zendesk 'Deleted tickets' view, I want only admin role users can able to delete tickets from this view. all other role users should not have access to delete those tickets.
How I can achieve this.
View comment · Posted Nov 29, 2023 · Rajeswara Rao Devavarapu
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Rajeswara Rao Devavarapu commented,
If you are getting emails from the unknown or spam users. Instead of solving it and taking it to the process. You can "delete" the ticket or you can "mark as spam".
This will avoid sending the CSAT rating to those Unknown/Spam users.
View comment · Posted Nov 06, 2023 · Rajeswara Rao Devavarapu
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Rajeswara Rao Devavarapu commented,
Hi Waseem,
Reply given to the customer in the language which is mentioned in the customer profile.
Thanks,
RajeswaraRao D
View comment · Posted Apr 19, 2023 · Rajeswara Rao Devavarapu
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Rajeswara Rao Devavarapu commented,
Hello All,
Can we create ReadOnly custom role in Zendesk. So that users who are assigned to this role can only have the read access to all the modules.
Thanks,
Rajesh
View comment · Posted Mar 27, 2023 · Rajeswara Rao Devavarapu
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Rajeswara Rao Devavarapu commented,
Hello all,
If we user @name in the internal note, will it send an email to name user. Please let me where we do the settings in Zendesk regarding this.
Thanks in advance :)
View comment · Posted Feb 07, 2023 · Rajeswara Rao Devavarapu
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