Rajesrawarao Devavarapu

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Are CSAT surveys multi-lingual?

Hi Waseem, Reply given to the customer in the language which is mentioned in the customer profile. Thanks, RajeswaraRao D

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• Rajesrawarao Devavarapu
• Created April 19, 2023 04:42
• 0 votes

1. People
2. ...
3. Team members and groups
4. Creating custom roles and assigning agents

Hello All,  Can we create ReadOnly custom role in Zendesk. So that users who are assigned to this role can only have the read access to all the modules. Thanks, Rajesh

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• Rajesrawarao Devavarapu
• Created March 27, 2023 04:03
• 0 votes

1. Agent guide
2. Ticket basics
3. Adding comments to tickets

Hello all, If we user @name in the internal note, will it send an email to name user. Please let me where we do the settings in Zendesk regarding this. Thanks in advance :)

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• Rajesrawarao Devavarapu
• Created February 07, 2023 05:21
• 0 votes