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Bellavance,François

Joined Feb 10, 2023

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Last activity Dec 04, 2024

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ACTIVITY OVERVIEW

Latest activity by Bellavance,François

Bellavance,François commented,

CommentHow to customize the theme of the help center

It seems that since latest Zendesk update templating v4 that was released last July, this needs to be done in new_request_page.hbs instead of script.js. I have a support ticket on this.

View comment · Posted Dec 04, 2024 · Bellavance,François

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Bellavance,François commented,

CommentHow to customize the theme of the help center

Hi, everything was working and then we changed theme. I copied the code from script.js and the one from document_head.hbs

 

View comment · Posted Dec 02, 2024 · Bellavance,François

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Bellavance,François commented,

CommentUtilisateurs, groupes et organisations

Comme je l'avais mentionné auparavant, mon champ personnalisé Matricule n'apparaît pas dans l'approvisionnement.

View comment · Posted Sep 03, 2024 · Bellavance,François

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Bellavance,François commented,

CommentEnd users and organizations

https://support.zendesk.com/hc/en-us/articles/4408885980186/comments/7382582654234

 

Hi Jupete,

 

What I meant here was link user Notes field to organisation. Per example, I want users who has 418 number in notes to be linked automatically with an organisation.

View comment · Posted Aug 20, 2024 · Bellavance,François

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Bellavance,François commented,

Community comment Q&A - Users, groups, and organizations

Hi, have you find a way since 2023? We have over 60 organizations that we want to sync with “notes” user field. Zendesk users are added their right building to notes but that dosen't affect the organizations. I want to automate this.

View comment · Posted Jun 10, 2024 · Bellavance,François

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Bellavance,François commented,

CommentEnd users and organizations

Hi Jupete. No actually, I'm trying to sync organizations to user field notes. Our users contains the building number in their notes. I want this to auto sync with the same organization with the same number in their Notes too. We have over 60 buildings. Our sync stopped working when we needed to go on Azure AD and the only user field we can write something are the notes and details fields. I thought it would be possible to auto add organization to a user who have 001 inside it's notes section per example.

View comment · Posted Jun 10, 2024 · Bellavance,François

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Bellavance,François commented,

CommentEnd users and organizations

Hi François!
 
That's correct, as long as the format is followed, you'll be able to use the notes field.

Thanks for the reply Mike DR. Just to be sure, if the user has 001 in it's notes, if I want to import an organisation that will auto link to the notes number, is this the correct method?

 

View comment · Posted May 21, 2024 · Bellavance,François

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Bellavance,François commented,

Community comment Q&A - Help center and community

I tried this but it do not seems to work. I will try again on my primary brand later. I was on a test brand.

View comment · Posted Mar 26, 2024 · Bellavance,François

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Bellavance,François created a post,

Post Q&A - Tickets and email

What tool do you use to have a better view of your forms and conditions? Working with the interface is not that easy. There are many tools out there. I want to know if you use Microsoft Visio, Lucidchart, Mindomo, etc... What are the best tools to plan a ticket form before you create it?

Thanks.

Edited Mar 21, 2024 · Bellavance,François

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Bellavance,François commented,

CommentEnd users and organizations

I have a question. Lately we passed on Azure Active Directory. Our organisations were auto-updated with a script that do not work anymore. We now have a section named notes where our building code is updated. Azure didn't gave use the hability to update another field. Our buildings are many different schools.

With using bulk updating, can I use this notes field to update the organisation? What can I do for this?

View comment · Edited Feb 28, 2024 · Bellavance,François

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