Mario Valdes

1. Apps and integrations
2. ...
3. Jira integration
4. Updating a ticket when the status of a Jira issue changes

Hello, for the past few days, Jira Zendesk post functions have been unreliable. Sometimes they are triggered, sometimes they don't, even though the transition is being completed. Any idea why this ...

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• Mario Valdes
• Edited May 11, 2023 17:38
• 3 votes

1. Agent guide
2. Additional ticket channels
3. Creating and requesting articles in Knowledge

Is there a way to flag the tickets where an article has been requested using the Knowledge Capture App?

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• Mario Valdes
• Created February 21, 2023 19:39
• 0 votes