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Shauni Dring
Joined Mar 09, 2023
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Last activity Dec 29, 2023
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Latest activity by Shauni Dring
Shauni Dring commented,
If the customer doesn't reply and the ticket sets to solved after 48 hours (our resolution SLA is 24 hours), will that report negatively against our SLA?
View comment · Posted Apr 26, 2023 · Shauni Dring
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Shauni Dring commented,
Thanks Audrey!
View comment · Posted Mar 13, 2023 · Shauni Dring
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Shauni Dring created a post,
Hello
I want to be able to report on the average response and resolution times within a time period for one user group. Is that possible?
Thanks
Posted Mar 09, 2023 · Shauni Dring
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