Shauni Dring
-
Total activity7
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes1
-
Subscriptions3
Activity overview
Latest activity by Shauni Dring-
Shauni Dring commented,
If the customer doesn't reply and the ticket sets to solved after 48 hours (our resolution SLA is 24 hours), will that report negatively against our SLA?
-
Shauni Dring commented,
Thanks Audrey!
-
Shauni Dring created a post,
Basic reporting - avg response and resolution
Hello I want to be able to report on the average response and resolution times within a time period for one user group. Is that possible? Thanks