Anton Van Heerden

1. Community
2. Zendesk Support EAP - Increased Views in side panel to 30 shared views
3. How can I provide feedback on the increased views EAP?

There is an issue with the views being displayed. We restrict which views are shown to agents by limiting the view availability to certain groups in the view configuration. It seems this no longer ...

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• Anton Van Heerden
• Edited June 12, 2023 19:48
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Support: Restrict Attachments by File Type

+1 for the ability to have a whitelist of allowed file types. There are ways to build custom restrictions in the Help Center templates but that is not s secure way to do it. We need an admin or per...

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• Anton Van Heerden
• Created April 10, 2023 15:19
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. As a Zendesk Admin, I want the Collaboration add-on to support markdown and placeholders so that existing agent signatures can be used in Side Conversations

+1 for this and I would like to add that the agent signature field should allow dynamic content with HTML formatting and liquid markdown logic

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• Anton Van Heerden
• Created April 05, 2023 19:38
• 0 votes

1. People
2. ...
3. End users and organizations
4. About the Tags page for users and organizations

How often does this page refresh to show the most current tags?

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• Anton Van Heerden
• Created April 02, 2023 14:27
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. "To" and "cc" field getting swapped by Zendesk on Tickets

+1 vote

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• Anton Van Heerden
• Created February 17, 2023 17:14
• 0 votes