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Daniel Santana
Joined Jan 16, 2023
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Last activity Jan 16, 2023
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Latest activity by Daniel Santana
Daniel Santana commented,
CommentTicket editor, assignee, and requestor
Yeah, we as administrators should have access to remove, edit and delete comments. There are plenty of times where i mistype or incorrectly spell a word or even reply to the wrong ticket because i have so many windows open. It would be extremely helpful if we had those options. Internal notes are not always sufficient because in my company a lot of depts have admin rights, allowing them to view the internal notes.
View comment · Posted Jan 16, 2023 · Daniel Santana
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