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Albert Lechuga

Joined Oct 07, 2022

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Last activity Oct 13, 2022

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ACTIVITY OVERVIEW

Latest activity by Albert Lechuga

Albert Lechuga commented,

CommentBusiness rules

Hello, do placeholder work in the Email HTML template. For example, If I add an HTML signature and I use {{current_user.phone}} where the phone number would go, should it display the agent that responded to the ticket's phone number in the HTML signature? I have been unable to get any {{current_user.XXX}} placeholders to show anything in the HTML template. 

View comment · Posted Oct 13, 2022 · Albert Lechuga

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Albert Lechuga commented,

Community comment Feedback - Ticketing system (Support)

Please add this feature. I would like to be able to change the ticket subject based on a trigger to format it to our standard. 

View comment · Posted Oct 12, 2022 · Albert Lechuga

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Albert Lechuga commented,

Community comment Feedback - Ticketing system (Support)

I must admit, I am impressed with some of the features, but there are many things that ZenDesk lacks that are making me have buyers regret.. this is one of them. 

View comment · Posted Oct 07, 2022 · Albert Lechuga

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Albert Lechuga commented,

Community comment Feedback - Ticketing system (Support)

Hello. It is now 2022, and I wanted to follow up on API Keys through Header. Please help! 

View comment · Posted Oct 07, 2022 · Albert Lechuga

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