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Reza

Joined Jul 20, 2023

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Last activity Oct 30, 2023

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ACTIVITY OVERVIEW

Latest activity by Reza

Reza commented,

CommentMeasuring success

Hi there is it possible to disable the request of CSAT for a few specific customers? I have a small number of customers that don't want to be asked for feedback every time that a Case is SOLVED.

 

I can see this Automation - Request customer satisfaction rating (System Automation)

and wondered if it would be a good idea to add in exclusion conditions for customers with specific email addresses?

View comment · Posted Oct 30, 2023 · Reza

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