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Stephen Braverman

Joined Nov 10, 2022

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Last activity Sep 10, 2024

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ACTIVITY OVERVIEW

Latest activity by Stephen Braverman

Stephen Braverman created a post,

Post Feedback - Ticketing system (Support)

With the rollout of the new features to customize the agent workspace within a ticket, it looks like the "Tag" field was overlooked. There appears to be no way to move or minimize the Tag field. It would be great if this could be made possible.

We know that you can hide the Tag field but we want our agents to be able to see it in case of any issues or adjustments. However, we want to move it to the bottom of the form fields so it is out of the way. It can often take up a lot of space when multiple tags are added, especially when using Omnichannel routing and other automation reliant on Tags. 

Either have the ability to move it to the bottom of the form or allow us to minimize/shrink the window size in some way so it doesn't display the long list of tags. 

Posted Sep 07, 2023 · Stephen Braverman

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Stephen Braverman commented,

CommentHow to fix issues in Zendesk messaging

Thanks @... ! This is great news!

View comment · Posted Jun 20, 2023 · Stephen Braverman

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Stephen Braverman commented,

CommentHow to fix issues in Zendesk messaging

Is there anything that can be done to either make these "inactive" messaging tickets count toward the capacity or remove the inactive timer of 10 minutes so they remain as "active" and thus counted towards the capacity? 

View comment · Posted Jun 06, 2023 · Stephen Braverman

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Stephen Braverman commented,

Community comment Feedback - Chat and Messaging (Chat)

Hello Mick O'Donnell and Zendesk team. Echoing the requests from above. Do we have an update on the timeline for this feature release? The last update on this from Zendesk seems to be a year ago this month. Hoping this is released soon as it's currently a blocker for us from using Zendesk.

View comment · Posted Nov 10, 2022 · Stephen Braverman

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