Alan Ford

Total activity

9
Last activity

May 05, 2021 11:44
Member since

November 17, 2013 21:53
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Activity overview

Latest activity by Alan Ford

Alan Ford commented, May 05, 2021 11:44
This is becoming more and more important for us. Principally we need to differentiate between different kinds of pending: in particular, "waiting on customer" and "waiting on engineering" and "wait...
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- Alan Ford
- Created May 05, 2021 11:44
- 0 votes
Alan Ford commented, September 03, 2020 19:00
This is becoming a real issue for us too. Groups are not a solution, since the assignees could be any combination of our ~40 agents. The primary problem is of timezones. The product specialist may ...
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- Alan Ford
- Created September 03, 2020 19:00
- 0 votes
Alan Ford commented, October 22, 2019 08:06
How do you remove the Default Group entirely? We have lots of Light Agents who do not need to be in a group, and most aren't, but one accidentally got added to one, and we need to remove him from i...
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- Alan Ford
- Created October 22, 2019 08:06
- 0 votes
Alan Ford commented, October 15, 2019 21:25
Hi, Is it possible for some agents to use Markdown and some to use WYSIWYG?
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- Alan Ford
- Created October 15, 2019 21:25
- 0 votes

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