
Alan Ford
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Total activity7
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Last activity
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Activity overview
Latest activity by Alan Ford-
Alan Ford commented,
This is becoming a real issue for us too. Groups are not a solution, since the assignees could be any combination of our ~40 agents. The primary problem is of timezones. The product specialist may ...
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Alan Ford commented,
How do you remove the Default Group entirely? We have lots of Light Agents who do not need to be in a group, and most aren't, but one accidentally got added to one, and we need to remove him from i...
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Alan Ford commented,
Hi, Is it possible for some agents to use Markdown and some to use WYSIWYG?