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Privateer Press Developer

Joined Sep 05, 2022

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Last activity Sep 05, 2022

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Privateer Press Developer commented,

Community comment Developer - Zendesk APIs

As added info here, when I make a new ticket via the API, and search soon after it also doesn't return expected results.  And again, if I wait a minute or so it does.

View comment · Posted Sep 05, 2022 · Privateer Press Developer

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Privateer Press Developer created a post,

Post Developer - Zendesk APIs

Hello, I am creating and modifying tickets via the REST api, then performing searches using the search API as well.

A frequent use case is setting the status to "solved", then soon after searching tickets based on subject string and status:open, and I'll receive back tickets that just should have been set to status:solved.  Is this expected behavior?  Is there a lag on some API operations, such as modifying status, and the search API getting returning those updated results?  If I wait and indeterminate time, say 1 minute, and search I get expected results based on recent status modifications.

Posted Sep 05, 2022 · Privateer Press Developer

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