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Anna C

Joined Jan 10, 2024

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Last activity Jun 24, 2024

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Anna C commented,

Community comment Feedback - Ticketing system (Support)

We also really need this! We have a bunch of data that we're managing externally and displaying in Zendesk and it's both highly risky for end users to make updates and it's also WILDLY unintuitive to them that they shouldn't make updates to these fields. It's stunning that this isn't supported.

Note that the app developed by Zendesk is NOT covered by the BAA, which disqualifies its use by any healthcare entity.

View comment · Edited Jun 24, 2024 · Anna C

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Anna C commented,

CommentEnd users and organizations

We have customer attributes that are managed in an external system, and we want to display them in the support view for our agents. It appears that custom fields is the way to do this, but we don't want agents editing this data in Zendesk. Is there a way to make custom fields read-only? Or is there a different way to achieve this?

View comment · Posted Jan 10, 2024 · Anna C

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