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Robert Favela

Joined May 01, 2024

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Last activity May 31, 2024

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Latest activity by Robert Favela

Robert Favela commented,

CommentBuilding reports

I need to know how many attempts it takes an agent to get connected with a customer. How can that be calculated? I am not finding an easy way to report that. 

View comment · Posted May 31, 2024 · Robert Favela

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Robert Favela commented,

Community comment Feedback - Ticketing system (Support)

Has this be implemented yet? I have a client with over 500 locations. Each region has a number of locations. I need to be able to CC regional managers of the specific locations. Can this be done with a trigger or automation? 

View comment · Posted May 13, 2024 · Robert Favela

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Robert Favela commented,

CommentTicket management

Hi Tony, 

 

Thanks for sharing that. I know I can choose to share the dashboards. I am asking if uploading the dashboard to the Customer Brand Page is possible. The customer will be able to see their activities and dashboard reporting. This would make the Customer Brand View a 1 stop shop for the customer. - Activities, Org Tickets, Help Center, & Reporting. 

View comment · Posted May 02, 2024 · Robert Favela

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Robert Favela commented,

CommentTicket management

In Brands, can we share Explore Dashboards? 

My customers would like to see the metrics we capture in Explore. Can this be done?

View comment · Posted May 01, 2024 · Robert Favela

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