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Andrea Rijna

Joined Mar 03, 2023

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Last activity Jul 18, 2023

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Latest activity by Andrea Rijna

Andrea Rijna commented,

Community comment Q&A - Talk and text

I'm looking into this as well. Is it still possible to add your welcome message somewhere when the call is routed to a certain call group straight away?

View comment · Posted Jul 18, 2023 · Andrea Rijna

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Andrea Rijna commented,

CommentTicket customization

Thanks Timothy, this solved it for me!

View comment · Posted Mar 09, 2023 · Andrea Rijna

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Andrea Rijna commented,

CommentTicket customization

Does anyone know how to include custom statuses in automations and triggers?

Only the main statuses are visible. But we want to build automations for different on hold statuses we built, to make sure we have a different approach per status.

View comment · Posted Mar 03, 2023 · Andrea Rijna

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