Mark Leci
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Total activity25
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Last activity
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Activity overview
Latest activity by Mark Leci-
Mark Leci commented,
Thanks Pati!
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Mark Leci created a post,
Macro Suggestion Permissions - Link visibilty to Macro permissions
Hi, We use custom roles pretty heavily and try to limit the number of full admins in line with basic security principles (e.g. PoLP). It would be great if the macro suggestions were visible to any ...
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Mark Leci commented,
CJ Johnson this is awesome, thank you so much for taking the time to write this up! It totally makes sense there is a separate call for group memberships since it's not a 1:1 relationship. My firs...
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Mark Leci created a post,
Security with Agent Groups
In order to maintain good security (according to the Principle of Least Access) we don't want to give all agents access to all groups. However, we do want agents to be able to view tickets from oth...
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Mark Leci commented,
thanks CJ Johnson - the reason I was looking at agents originally is that the Users API doesn't have the ability to set roles or groups. However, looking at the Agents API, this also doesn't suppor...
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Mark Leci created a post,
InvalidEndpoint error when using the Show Agent by Email API endpoint
I'm trying to update agents via API starting from the User record (creation of a new user) and running into some challenges. It looks like there is an Agent ID which is different from the User ID, ...
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Mark Leci commented,
ty Tom Dupuche, however I'm sure you can appreciate that Zendesk user management is still significantly behind other enterprise applications. In Salesforce I can easily automate creation, inactivat...
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Mark Leci created a post,
Automatically set Organization Domain (using Zapier middleware)
Hi all! I'm sharing the automation I built to assign email domains to client organizations in Zendesk using Zapier, hopefully this is helpful to someone. Please feel free to ping me with any questi...
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Mark Leci commented,
Any update on any of these items? It's over a year later and I don't see that these fields have been added. Since there is no ability to report on users via explore (except by tying to something el...
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Mark Leci commented,
What was your first impression?I honestly didn't think that the changes improved my workflow, increased access to anything or made things easier. My first impression was that this might be the fi...