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Ashish

Joined Sep 03, 2022

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Last activity Sep 03, 2022

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Ashish commented,

CommentBusiness rules

Hi Zendesk, I want to add a trigger to auto-assign new or open tickets ( which are not already assigned) to an agent based on ticket's latest comment ( while someone is referring it to an agent by adding a @ character).

For example - End user or CCed person or Other light agents comments on the ticket via Zendesk or via email " @Mike please look into this matter". So based on @ {{ticket.assignee.name}} , ticket should be assign automatically to that agent ( Mike).

I have added this line in a trigger but it is not working.
Please provide your support on this.
Thanks,

 

View comment · Posted Sep 03, 2022 · Ashish

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