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Katherine McClinton

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Latest activity by Katherine McClinton
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    Katherine McClinton commented,

    Thank you Jessie!  It took me a while to be able to test it out, but I just confirmed it works!  This will be a huge help.  Thank you for your guidance!

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    Katherine McClinton commented,

    Hello, to understand our process, we never 'close' a ticket as they often reopen some time later. Therefore we just put all tickets 'on-hold'. Is it possible to make a ticket move back from 'on-hol...