Wesley Jamison
-
Total activity23
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes6
-
Subscriptions11
Activity overview
Latest activity by Wesley Jamison-
Wesley Jamison commented,
I concur, Administrators should be able to toggle themselves so that agents will not be able to see that they are also reviewing the ticket.
-
Wesley Jamison commented,
Hello Tony, I apologize I did not see your reply last month, but better late than never. For Macros within side conversations, I think of it more along the lines of a new action as you mentioned f...
-
Wesley Jamison commented,
At first glance, I would recommend setting up a trigger to automate this based on the Comment text. I haven't tested it but here is a quick mock-up that may work. If you included a message in your ...
-
Wesley Jamison created a post,
Is there a way to create new placeholders for internal and public notes?
I am looking to add the functionality of inserting time in a ticket comment using the placeholders. The information regarding the time zone of the assignee/requester/current user is in the profile,...
-
Wesley Jamison created a post,
Adding Trigger, Macro and Automation Functionality to Side Conversations
I have run into a situation where we are looking to try and automate the side conversation workflow so that the agent does not have to copy/paste a macro every time they need to nudge the side conv...
-
Wesley Jamison commented,
How do you set up the fields in a form so that they are nested in a hierarchy? I do not want to use the two semicolons, I have seen it done another way, but cannot replicate it. Example: