Jaanika O

1. Agent guide
2. Ticket automation and collaboration
3. Using generative AI to summarize and enhance ticket comments (EAP)

Is it possible to disable the Intelligence for specific organizations? Once generative AI is enabled, will it check through all incoming emails or only when you use one of the Enhance writing optio...

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• Jaanika O
• Created June 06, 2023 12:06
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the summarization and text enhancing EAP

Will this be a paid add-on once the EAP ends?

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• Jaanika O
• Created May 17, 2023 08:06
• 1 vote