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Gabriel Marcos ROLDAN's Avatar

Gabriel Marcos ROLDAN

Joined Sep 05, 2022

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Last activity Sep 05, 2022

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Latest activity by Gabriel Marcos ROLDAN

Gabriel Marcos ROLDAN commented,

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Hi everyone,

There has to be a better way to do this, changing the role of the agent to end user changes all of the historical data.

All the tickets that the agent has handled are now shown as an end user, therefore, all the reports are changed as anyone would normally filter by role.

How is this possible? Why the data isn't retained as it was before the change?

Thank you

View comment · Posted Sep 05, 2022 · Gabriel Marcos ROLDAN

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