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Andrew R.
Joined Sep 08, 2022
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Last activity Sep 21, 2023
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Latest activity by Andrew R.
Andrew R. commented,
Hi,
I have a question : if an agent from group 1 get a bad satisfaction but ticket still open and agent from group 1 assign ticket to an agent group 2 in order to resolve it. Once it's solved, who get the bad satisfaction ? Agent from group 1 or group 2 ?
Many thanks
View comment · Edited Sep 21, 2023 · Andrew R.
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Andrew R. commented,
Hi,
As we don't use Talk for our support but a custom integration for incoming calls. Does Focus Mode will work with the custom integration ?
View comment · Posted Jun 21, 2023 · Andrew R.
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Andrew R. commented,
Hi,
Is there any option to direclty view original email in the thread in the Agent Workspace ?
View comment · Posted Apr 25, 2023 · Andrew R.
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Andrew R. commented,
+1 on this
View comment · Posted Dec 15, 2022 · Andrew R.
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