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Andrew R.

Joined Sep 08, 2022

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Last activity Sep 21, 2023

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ACTIVITY OVERVIEW

Latest activity by Andrew R.

Andrew R. commented,

CommentMeasuring success

Hi,

I have a question : if an agent from group 1 get a bad satisfaction but ticket still open and agent from group 1 assign ticket to an agent group 2 in order to resolve it. Once it's solved, who get the bad satisfaction ? Agent from group 1 or group 2 ?

Many thanks

View comment · Edited Sep 21, 2023 · Andrew R.

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Andrew R. commented,

CommentSetting up Agent Workspace

Hi, 

As we don't use Talk for our support but a custom integration for incoming calls. Does Focus Mode will work with the custom integration ?

View comment · Posted Jun 21, 2023 · Andrew R.

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Andrew R. commented,

CommentAutres canaux de tickets

Hi,

Is there any option to direclty view original email in the thread in the Agent Workspace ?

View comment · Posted Apr 25, 2023 · Andrew R.

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Andrew R. commented,

Community comment Feedback - Reporting and analytics (Explore)

+1 on this 

View comment · Posted Dec 15, 2022 · Andrew R.

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