Andrew R.
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Total activity20
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Last activity
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Activity overview
Latest activity by Andrew R.-
Andrew R. commented,
Hi, I have a question : if an agent from group 1 get a bad satisfaction but ticket still open and agent from group 1 assign ticket to an agent group 2 in order to resolve it. Once it's solved, who ...
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Andrew R. commented,
Hi, As we don't use Talk for our support but a custom integration for incoming calls. Does Focus Mode will work with the custom integration ?
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Andrew R. commented,
Hi, Is there any option to direclty view original email in the thread in the Agent Workspace ?
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Andrew R. commented,
Marine, Okay all clear for me, thanks a lot for your help !
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Andrew R. commented,
Marine, Thanks for the information. So basically, I need to add a trigger on the URL from brand 1 and same thing for brand 2 in order to dissociate them ?
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Andrew R. commented,
Hi Marine, Yes, I'm still interested to see how it works. As I have two websites, we want them to have a web widget but manage chats tickets distinctly between both.
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Andrew R. commented,
Hi, In step 2, I can't see the picture of what looks like the tag to Chat display in the agent's chat window for adding context.
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Andrew R. commented,
+1 on this