Andrew Stanton-Nurse

Just waking this up a bit to agree with the original poster here, and provide some context on our use case. We have a tool to process new comments posted on a ticket and synchronize them with other data. We use a Webhook to be notified of new comments, and the Webhook provides the comment ID. However, since we can't look up the comment by ID, we have to scan all comments in the ticket to find the right one. The templates used for the Webhook payload don't provide all the same information as the API, and if it were possible to look up a comment by ID, they wouldn't have to since we could pull the full comment metadata from the API.

Since Comments are just Audit events, and you _can_ find an audit event by ID, perhaps it would be easier to just provide a placeholder (https://support.zendesk.com/hc/en-us/articles/4408886858138-Zendesk-Support-placeholders-reference) for a comment's Audit ID? Then no new API is needed.