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Scott Rossner

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Latest activity by Scott Rossner
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    Scott Rossner commented,

    To say, it is not there because it is somewhere else - does not answer the question as to why it is not included in Talk performance statistics.  Answer performance cannot be properly gauged withou...

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    Scott Rossner commented,

    I have a question.  Regarding available Talk statistics, why is Service Level not a metric?  This is the most important way to measure answer performance in a contact center environment.

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    Scott Rossner commented,

    Is there any way to establish a multi-skill setup in Talk - we have agents who we would like to handle two different call types, coming in from different phone numbers.  1) Is there any way for an ...