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Robert Poorman
Joined Mar 25, 2024
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Last activity Mar 26, 2024
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Robert Poorman commented,
Thank you Stephan.
View comment · Posted Mar 26, 2024 · Robert Poorman
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Robert Poorman created a post,
Hello. We have a third party we are working with to support on our tickets. We can send them sidenotes and they receive them and a ticket is created in their JIRA system. I can reply to the side note and they receive it fine. If they reply via email, the reply updates the sidenote. When they reply in JIRA, the case number from JIRA is added to the description. This causes a new ticket to be opened in Zendesk. Is there a way to strip out leading characters in a reply from a specific email?
Posted Mar 25, 2024 · Robert Poorman
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