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Nick

Joined Dec 15, 2022

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Last activity Aug 13, 2024

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ACTIVITY OVERVIEW

Latest activity by Nick

Nick created a post,

Post Discussion - Artificial Intelligence

I understand that the Zendesk bot generates answers based on the Zendesk Guide knowledge base. Specifically, I am interested in knowing whether the Zendesk Advanced Bot can search for content from specific pages outside the Zendesk Guide, such as our main website.

Furthermore, I am curious to know if the bot can recognize content within images on item pages. 

Posted Feb 06, 2024 · Nick

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Nick commented,

CommentUsing legacy AI agent functionality

I understand that the Zendesk bot generates answers based on the Zendesk Guide knowledge base. Specifically, I am interested in knowing whether the Zendesk Advanced Bot can search for content from specific pages outside the Zendesk Guide, such as our main website.

Furthermore, I am curious to know if the bot has the capability to recognize content within images on item pages. This information is crucial for our assessment of its suitability for our needs.

View comment · Posted Feb 05, 2024 · Nick

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Nick created a post,

Post Feedback - Voice (Talk)
I see ZD now transcribes calls and logs the text as an internal note. This makes the ticket really long and subsequent agents have to scroll down for a long time to get the bottom of the ticket.
 
Is it possible to "collapse" or "hide" that internal note until someone clicks to "expand" it?

Posted Jan 17, 2024 · Nick

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Nick commented,

Community comment Feedback - Voice (Talk)

+1

View comment · Posted Jan 17, 2024 · Nick

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Nick commented,

Community comment Feedback - Voice (Talk)

Hi Rohan,

Is there any update on this feature?

View comment · Posted Nov 21, 2023 · Nick

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