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Afton Rupert

Joined Sep 16, 2022

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Last activity Feb 12, 2024

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ACTIVITY OVERVIEW

Latest activity by Afton Rupert

Afton Rupert commented,

Community comment Feedback - Reporting and analytics (Explore)

+1 - this is becoming a very large pain point for our organization and we'd love to see a resolution prioritized in 2024. Thanks!

View comment · Posted Dec 19, 2023 · Afton Rupert

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Afton Rupert commented,

Community comment Feedback - Help Center (Guide)

+1 could really use this functionality!

View comment · Posted Dec 07, 2023 · Afton Rupert

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Afton Rupert commented,

Community comment Feedback - Chat and Messaging (Chat)

+1 - we are encountering the same troubles with a country field and having the limitation stop us around "S". The workarounds offered do not provide a good user experience when navigating through the widget so we'd love to see this expanded. 

View comment · Posted Nov 06, 2023 · Afton Rupert

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Afton Rupert commented,

CommentGeneral questions about email and email template

+1 - please prioritize a solution for this ongoing issue!

View comment · Posted Oct 30, 2023 · Afton Rupert

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Afton Rupert commented,

Community comment Feedback - Ticketing system (Support)

+1 still an issue - please prioritize Zendesk!

View comment · Posted Oct 30, 2023 · Afton Rupert

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Afton Rupert commented,

Community comment Feedback - Ticketing system (Support)

+1 to needing more than 12 views visible

View comment · Posted Sep 07, 2023 · Afton Rupert

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Afton Rupert commented,

Community comment Feedback - Ticketing system (Support)

+1 - this functionality is sorely needed for our agents who are struggling when they can't tell if an end-user is OOO! 

View comment · Posted Aug 29, 2023 · Afton Rupert

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Afton Rupert commented,

Community comment Feedback - Ticketing system (Support)

+1

View comment · Posted Aug 22, 2023 · Afton Rupert

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Afton Rupert created a post,

Post Q&A - Reporting and analytics

How can I get insight into who of our agents sign into Zendesk each day and if so, how many times? Is there a dashboard or report that I can run showing this? 

Posted Jun 14, 2023 · Afton Rupert

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Afton Rupert created a post,

Post Q&A - Help center and community

Hi All, 

Help needed! 

Would you recommend setting up separate help centers or hosting all information (internal and external) under on help center and restricting content based on user-segment/article? 

We are new to Zendesk Guide and migrating over from another KM tool. We'd like to set this up right the first time. 

Cheers,

Afton

Posted Apr 26, 2023 · Afton Rupert

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