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Gabriela Granados

Joined Jun 08, 2023

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Last activity Jun 08, 2023

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Latest activity by Gabriela Granados

Gabriela Granados created a post,

Post Feedback - Help Center (Guide)

Hi there, 

When I upload a new image to an article in Zendesk Guide (Help Center), I no longer see the image code like I did before, which in turn does not allow me to create a 'fancybox' code resulting in my desired enlarged image. 

For example, previously when I would upload an image, the code would read something like this: src="/hc/article_attachments/9659867730445/new_sex_at_birth_field.png" alt="new_sex_at_birth_field.png">

and would include that image numerical code (9659867730445). 

And now when I upload an image, it only shows this code: newacceptinvite.png

When I try to insert that into the fancybox code, it does not work for me. 

For reference, in the past my final (functional) fancybox code would be this: 

class="wysiwyg-text-align-center">

       class="fancybox" href="/hc/article_attachments/9659867730445/new_sex_at_birth_field_-_Copy.png" alt="new_sex_at_birth_field_-_Copy.png"

         > src="/hc/article_attachments/9659867730445/new_sex_at_birth_field_-_Copy.png" alt="new_sex_at_birth_field_-_Copy.png">

but now with the new code I get when I upload an image, I no longer have the image code to insert in this fancybox code; instead, I have this longer numerical/alphabetical code that does not work when I insert into the fancybox code: newacceptinvite.png

Any ideas of how to navigate this? 

Posted Jun 08, 2023 · Gabriela Granados

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