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Raoul de Grunt

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Activity overview

Latest activity by Raoul de Grunt
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    Raoul de Grunt commented,

    1. Support
    2. ...
    3. Extending Zendesk Support
    4. Creating HTTP targets

    Hello Jessie and Josh, Thanks for the feedback. For now we will use the trigger/webhook as we created it, with a fixed username. We are aware that using this method is not optimal and can lead to c...

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    Raoul de Grunt commented,

    1. Support
    2. ...
    3. Extending Zendesk Support
    4. Creating HTTP targets

    Hello, Can you please elaborate on the Basic Authentication option of the webhook? We have created a webhook to update a Zendesk ticket (to add a CC and custom field value) and we want to use a wil...

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    • Raoul de Grunt
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    Raoul de Grunt commented,

    1. Support
    2. ...
    3. Agent guide for Support
    4. Viewing and recovering deleted tickets

    Hello all, We found a serious issue with the 'Deleted Tickets' view. It shows all deleted tickets, also those that the engineer has no rights to view (as they do not have rights to that group). As ...

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    • Raoul de Grunt
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    • 1 vote