
Eli Phillips
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Total activity17
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Last activity
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Member since
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Following0 users
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Votes7
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Activity overview
Latest activity by Eli Phillips-
Eli Phillips commented,
Hi everyone, we are using ZD Professional. For us, agent availability doesn't show at all on the "Talk" tab--instead, it shows on the "Talk Live" tab. If you're just looking for a way to see which ...
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Eli Phillips commented,
Are comments in Messaging tickets counted for this report?I have a report that uses the COUNT(Agent comments) property alongside the D_COUNT(Tickets updated w/comment) property to count the number ...
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Eli Phillips commented,
Is there any way to use these creation channels in triggers? We need to sort tickets created by agents from tickets created by users to stop agent-created tickets from enrolling in other routing tr...
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Eli Phillips commented,
This would be very helpful to have! It's currently not practical for us to import all of our data into ZD. We loved being able to use external sources for Hubspot dashboards and would love to do th...
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Eli Phillips commented,
Adding a use case for our company. We have projects in different stages, and each stage is managed by a back-end team that has its own customer-facing support team. Having calls to our general supp...