
Eli Phillips
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Total activity13
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Last activity
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Activity overview
Latest activity by Eli Phillips-
Eli Phillips commented,
Hi everyone, we are using ZD Professional. For us, agent availability doesn't show at all on the "Talk" tab--instead, it shows on the "Talk Live" tab. If you're just looking for a way to see which ...
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Eli Phillips commented,
Are comments in Messaging tickets counted for this report?I have a report that uses the COUNT(Agent comments) property alongside the D_COUNT(Tickets updated w/comment) property to count the number ...
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Eli Phillips commented,
Is there any way to use these creation channels in triggers? We need to sort tickets created by agents from tickets created by users to stop agent-created tickets from enrolling in other routing tr...
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Eli Phillips commented,
Adding a use case for our company. We have projects in different stages, and each stage is managed by a back-end team that has its own customer-facing support team. Having calls to our general supp...