Eli Phillips

1. Talk
2. ...
3. How to report on Talk and Text
4. Can I report on agent availability in Zendesk Talk?

Hi everyone, we are using ZD Professional. For us, agent availability doesn't show at all on the "Talk" tab--instead, it shows on the "Talk Live" tab. If you're just looking for a way to see which ...

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• Eli Phillips
• Created December 15, 2022 16:23
• 0 votes

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Counting agent comment updates

Are comments in Messaging tickets counted for this report?I have a report that uses the COUNT(Agent comments) property alongside the D_COUNT(Tickets updated w/comment) property to count the number ...

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• Eli Phillips
• Edited October 21, 2022 23:02
• 0 votes

1. Support
2. ...
3. General questions and issues about tickets
4. How was that ticket created?

Is there any way to use these creation channels in triggers? We need to sort tickets created by agents from tickets created by users to stop agent-created tickets from enrolling in other routing tr...

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• Eli Phillips
• Created October 12, 2022 17:20
• 0 votes

1. Explore
2. ...
3. Reporting and analytics admin questions
4. Can I import external data into Explore?

This would be very helpful to have! It's currently not practical for us to import all of our data into ZD. We loved being able to use external sources for Hubspot dashboards and would love to do th...

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• Eli Phillips
• Created October 11, 2022 17:04
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk - Call routing based on end user fields

Adding a use case for our company. We have projects in different stages, and each stage is managed by a back-end team that has its own customer-facing support team. Having calls to our general supp...

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• Eli Phillips
• Created September 19, 2022 21:26
• 1 vote