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Thomas
Joined Dec 02, 2022
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Last activity Sep 04, 2024
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Latest activity by Thomas
Thomas commented,
Es posible aplicar la identificacion por Whatsapp?
View comment · Posted Sep 04, 2024 · Thomas
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Thomas created a post,
I think it will be very useful to have the possibility to apply macros massively on tickets from messaging channels. It is disappointing that this functionality is only available in singular tickets. Having the possibility to apply a massive response using a macro will be a great feature.
Posted Jul 08, 2024 · Thomas
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Thomas created a post,
It is important to be able to identify from which phone number a client is contacted. We have clients who have more than two telephone numbers in their profile and for security reasons, we need to identify which number they are writing to us from.
Posted Mar 07, 2024 · Thomas
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Thomas commented,
Adhiero al comentario de Ana María, sería fundamental que se puedan crear tickets de comentarios posteriores a los 7 días de una publicación.
View comment · Posted Aug 10, 2023 · Thomas
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Thomas commented,
Any news on that???
View comment · Posted Jul 10, 2023 · Thomas
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Thomas commented,
Is it possible to report on how many tickets we have in different languages? Like the percentage of tickets we answer in English vs Spanish? Thanks!
View comment · Posted Dec 02, 2022 · Thomas
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