Jon Campbell

Dear Zendesk Development Team,

I would like to suggest the implementation of a new field type, specifically a "Text Block" field, for forms in the Zendesk Admin Center. This feature would provide an output-only field that displays text on the form without requiring any front-end input from the end user.

The purpose of the Text Block field would be to add descriptive content, instructions, or separators to the form layout. For example, it would allow users to include a description or directions preceding a section of fields, providing clear instructions on how to complete the form. Another use case would be to add blank lines or specific characters (such as bullets or numbers) to indicate the beginning or end of a section on the form.

Here are the potential benefits of introducing the Text Block field type:

1. Enhanced Form Clarity: Users can provide contextual information or instructions to guide end users through the form completion process, improving clarity and reducing confusion.
2. Improved User Experience: The inclusion of descriptive text blocks would create a more user-friendly form layout, resulting in a smoother and more intuitive experience for form respondents.
3. Simplified Form Organization: Users will be able to structure and separate different sections of the form easily, making it easier to navigate and understand the form's content.

I believe that the Text Block field type would be a valuable addition to the Zendesk Admin Center, empowering users to create more informative and organized forms. I kindly request your consideration of this feature suggestion.

Thank you for your time and consideration. I appreciate your commitment to enhancing the Zendesk platform, and I look forward to witnessing its continued evolution.

Dear Zendesk Development Team,

I hope this message finds you well. I am writing to provide feedback on a feature request for the Zendesk Admin Center. I would like to suggest the implementation of a category or file system for form fields, which would greatly enhance the organization and management of multiple form fields.

Currently, I have a significant number of form fields that are specific to certain forms. However, there is no built-in way to group or categorize these fields, which makes it challenging to keep them organized. To overcome this limitation, I have to add unique identifiers to the field titles, which is not an ideal solution.

My proposed solution is to introduce a category feature that functions similar to how triggers are currently set up. This would allow users to create and assign categories to form fields, providing a logical and structured way to organize them. By implementing this feature, users like myself would no longer need to rely on unconventional field titles for grouping related fields.

Here are the potential benefits of adding a category or file system for form fields:

1. Improved Organization: Users will be able to easily categorize and locate specific form fields, even when dealing with a large number of fields.
2. Enhanced Efficiency: The ability to group related fields will streamline the form creation and management process, saving time and effort.
3. Intuitive Management: The category feature would provide a familiar and intuitive interface, similar to triggers, ensuring ease of use for existing Zendesk users.

I believe that implementing this feature aligns well with Zendesk's commitment to providing a user-friendly and efficient platform. I kindly request your consideration of this suggestion for the Zendesk Admin Center.

Thank you for taking the time to review this feedback. I appreciate your dedication to continually enhancing the Zendesk platform, and I look forward to seeing how it evolves.

Best regards,

Jon Campbell, LGCY Power