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Michae Almeida's Avatar

Michae Almeida

Joined Feb 15, 2023

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Last activity Mar 07, 2024

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Latest activity by Michae Almeida

Michae Almeida commented,

CommentSalesforce integration

Hello, Is the ticket view available on the Salesforce mobile page? I added the component and can see it on my desktop for the Account and Contact page, but I can't see it on my mobile. 

I appreciate any help you can provide.

View comment · Posted Feb 19, 2024 · Michae Almeida

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Michae Almeida commented,

CommentBusiness rules

I am also curious about Lisa's question provided below.

Also, I noticed that the placeholder was not the simplified version on the "[Notify] requester and CCs of comment update" trigger. Is that correct?

Hi, we would like to not email customers/requesters when they update their own ticket (e.g., when they email us). I see a tip in the article - Tip: If you want to prevent requesters from receiving emails about their comments, you can add the following condition: Requester | Is not | (current user). 

I also see that @BrandonFischer added a comment to this article that says to add the condition  Current User | is not | End user. 

Which is correct?  Are these effectively the same?  

 

View comment · Posted Aug 01, 2023 · Michae Almeida

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