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Kelli Cain

Joined Jan 05, 2023

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Last activity May 02, 2024

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ACTIVITY OVERVIEW

Latest activity by Kelli Cain

Kelli Cain commented,

CommentHow to fix issues with the community forum

@Audrey it does help!  Thank you!

View comment · Posted May 02, 2024 · Kelli Cain

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Kelli Cain commented,

CommentHow to fix issues with the community forum

There are Follow buttons at the Topic level as well as Post level - If a user clicks Follow at the Topic level, will they receive notifications each time someone posts or comments anywhere within that Topic?

 

View comment · Posted Apr 30, 2024 · Kelli Cain

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Kelli Cain commented,

Community comment Feedback - Help Center (Guide)

We are preparing to launch Gather for an internal, private community and require separate editing permissions between agents and Guide Admins.  It is a concern this is not possible and may prohibit future utilization of Gather.  Wondering if there have been any further discussions at Zendesk around prioritizing given the broad customer interest.  

View comment · Posted Jun 02, 2023 · Kelli Cain

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Kelli Cain commented,

Community comment Feedback - Help Center (Guide)

Curious if anyone on this thread has identified a workflow within Zendesk for obtaining end-user acceptance of custom terms & conditions?  This is currently a blocker for utilizing the Gather Community.  Thanks

View comment · Posted Apr 06, 2023 · Kelli Cain

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Kelli Cain commented,

Community comment Feedback - Community Forums (Gather)

Hi Kasper,

In looking at Zendesk "Global Communities" on your topics page as referenced above, the community links are language-specific so do not offer a forum for global conversation.  Is there an example you could share where third-party translation was used to create a multi-lingual community?  Thanks! 

View comment · Posted Jan 13, 2023 · Kelli Cain

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