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Keelan Pannell
Joined Jan 17, 2023
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Last activity Sep 17, 2024
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Latest activity by Keelan Pannell
Keelan Pannell commented,
This would be good for spelling mistakes so old tickets can be updated easily as well
View comment · Posted Jul 15, 2024 · Keelan Pannell
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Keelan Pannell commented,
Would be great if the client could add their own subject when creating a ticket via a bot
View comment · Posted Jun 13, 2024 · Keelan Pannell
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Keelan Pannell commented,
+1 This would be very helpful, the reply should only go into the thread. Does not need a new message in the channel as well as it makes the channel messy
View comment · Edited Apr 19, 2024 · Keelan Pannell
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Keelan Pannell commented,
This would be very helpfiul for us to be able to see when users are using the bot but can't find a answer. Can only see the free text when clients submit a ticket via the bot currently. This would be helpful to see what users are typing to make new workflows
View comment · Posted Apr 12, 2024 · Keelan Pannell
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Keelan Pannell commented,
For example on the old homepage you could see the name and picuture
This is not there on the new homepage:
View comment · Posted Feb 02, 2024 · Keelan Pannell
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Keelan Pannell commented,
This would be very helpful to add an order to a new custom status, for example we always want 'Solved' at the bottom,but can't change the order
View comment · Posted Oct 26, 2023 · Keelan Pannell
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Keelan Pannell commented,
Amazing thank you, the EDIT version https://support.zendesk.com/hc/en-us/community/posts/4409222615706-Tip-How-to-hide-blank-ticket-fields-on-customer-side?sort_by=created_at#:~:text=and%20should%20show.-,EDIT%3A,-Worked%20on%20it work perfect on my Vertio custom Zendesk guide
View comment · Posted Sep 12, 2023 · Keelan Pannell
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Keelan Pannell commented,
Agreed! - Voted
View comment · Posted Jun 15, 2023 · Keelan Pannell
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Keelan Pannell commented,
Voted! This would be a great feature
View comment · Posted Jun 13, 2023 · Keelan Pannell
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Keelan Pannell commented,
Voted! This would be a great feature
View comment · Posted Jun 13, 2023 · Keelan Pannell
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