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Keelan Pannell's Avatar

Keelan Pannell

Joined Jan 17, 2023

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Last activity Sep 17, 2024

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ACTIVITY OVERVIEW

Latest activity by Keelan Pannell

Keelan Pannell commented,

Community comment Feedback - Ticketing system (Support)

This would be good for spelling mistakes so old tickets can be updated easily as well

View comment · Posted Jul 15, 2024 · Keelan Pannell

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Keelan Pannell commented,

Community comment Feedback - Chat and Messaging (Chat)

Would be great if the client could add their own subject when creating a ticket via a bot

View comment · Posted Jun 13, 2024 · Keelan Pannell

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Keelan Pannell commented,

Community comment Feedback - Apps and integrations (Platform)

+1 This would be very helpful, the reply should only go into the thread. Does not need a new message in the channel as well as it makes the channel messy

View comment · Edited Apr 19, 2024 · Keelan Pannell

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Keelan Pannell commented,

Community comment Feedback - Chat and Messaging (Chat)

This would be very helpfiul for us to be able to see when users are using the bot but can't find a answer. Can only see the free text when clients submit a ticket via the bot currently. This would be helpful to see what users are typing to make new workflows

View comment · Posted Apr 12, 2024 · Keelan Pannell

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Keelan Pannell commented,

Community comment Feedback - Ticketing system (Support)

For example on the old homepage you could see the name and picuture

 

 

This is not there on the new homepage:

View comment · Posted Feb 02, 2024 · Keelan Pannell

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Keelan Pannell commented,

Community comment Feedback - Ticketing system (Support)

This would be very helpful to add an order to a new custom status, for example we always want 'Solved' at the bottom,but can't change the order

View comment · Posted Oct 26, 2023 · Keelan Pannell

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Keelan Pannell commented,

Community comment Discussion - Tips and best practices from the community

View comment · Posted Sep 12, 2023 · Keelan Pannell

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Keelan Pannell commented,

Community comment Feedback - Ticketing system (Support)

Agreed! - Voted

View comment · Posted Jun 15, 2023 · Keelan Pannell

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Keelan Pannell commented,

Community comment Feedback - Ticketing system (Support)

Voted! This would be a great feature

View comment · Posted Jun 13, 2023 · Keelan Pannell

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Keelan Pannell commented,

Community comment Q&A - Objects, workspaces, and rules

Voted! This would be a great feature

View comment · Posted Jun 13, 2023 · Keelan Pannell

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