Keelan Pannell
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Total activity34
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Last activity
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Member since
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Votes16
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Activity overview
Latest activity by Keelan Pannell-
Keelan Pannell commented,
This would be very helpful to add an order to a new custom status, for example we always want 'Solved' at the bottom,but can't change the order
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Keelan Pannell commented,
Amazing thank you, the EDIT version https://support.zendesk.com/hc/en-us/community/posts/4409222615706-Tip-How-to-hide-blank-ticket-fields-on-customer-side?sort_by=created_at#:~:text=and%20should%2...
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Keelan Pannell commented,
Agreed! - Voted
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Keelan Pannell commented,
Voted! This would be a great feature
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Keelan Pannell commented,
Voted! This would be a great feature
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Keelan Pannell commented,
This would be a great option to be able to amend this page to make it more useful for agents/light agents. It's hard to find followed tickets and get an overview from his login dashboard page.
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Keelan Pannell commented,
Would be great to be able to add formatting and read-only fields for ticket forms in Support and on guide
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Keelan Pannell created a post,
Call someone based on a High priority ticket
AnsweredWhen a system down / high priority ticket comes in outside of normal working hours (A set conditions set are met). We would like a team member to get a phone call to alert them that a system is dow...