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Allen McKenzie

Joined Feb 02, 2023

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Last activity Feb 07, 2023

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Allen McKenzie commented,

CommentCustomer management and profiles

The issue I'm running into is that I get the match and only one user for the given email address and it includes the Organization ID number that the user belongs to but you can't search for that Organizations details by the ID number of the Organization.

Effectively, what I am trying to accomplish here is to create a Zapier integration with a WooCommerce purchase. When a current subscriber or a new subscriber makes a purchase for custom work hours I want to see if they have an account already in Zendesk, if they don't I will create one using the information they provided during their purchase, if they do I want to update a field associated with their Organization to update the number of available hours in their account and likewise do the same for a new customer. 

That's where things fall apart here though. Even though the user is found to be present in Zendesk and is associated with an Organization I can't turn around to update that Organization's field because I can't pull that Organization using its unique ID number.

 

 

 

 

View comment · Posted Feb 07, 2023 · Allen McKenzie

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Allen McKenzie commented,

CommentCustomer management and profiles

This is the most ridiculous thing yet. Why can't you search for an organization using its unique ID? Seriously? If I can search for a user using their email address and in those results be provided the unique id number of the organization they belong to then why can't I use that ID number to search for the organization? Why does support take 2 business days to respond to this? How am I the only person to ever ask this question or think about this relationship between users and organizations and try to put 2 and 2 together?

My use case is pretty simple, I have created some custom fields that I want to update when a customer makes a purchase from the store. When they order I perform a search using the API to locate an existing user by their email address. If a user is found I then use the information returned to see if they are a member of an organization and if they are I want to update my custom field for that organization when I got to process the order fields and update that organizations information as well as the user who made the purchase. I can't do that however, because Zendesk didn't think that the organization id that a user belongs to was a searchable field that should be used to relate the two data items together and relies on the name instead. That isn't helpful because the name of the organization that a user belongs to is not returned in the user search data.

If anybody knows how this works and has better documentation that was is found here in Zendesk please for the all that is holy and good and decent in this world please share that with me. I'm so utterly frustrated with this at the moment that I'm actually forcing myself to put it down and walk away. I honestly don't know why I'm paying for this thing at the moment.

View comment · Posted Feb 02, 2023 · Allen McKenzie

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