Stéphanie Plavinet
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Total activity13
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Last activity
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Activity overview
Latest activity by Stéphanie Plavinet-
Stéphanie Plavinet created a post,
Roles - Add the ability to restrict the End Users merges for custom roles
Context: we want to remove the ability for agents to merge end-users.Issue: within Roles, we can only say "View only", "Add, edit, and assume profiles in organizations they belong to" or "Add, edit...
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Stéphanie Plavinet created a post,
Omnichannel Routing - Differenciate Incoming calls from Completed calls
AnsweredContext: with Zendesk Talk enabled, Omnichannel Routing allows to route only one call at a time (which makes sense). Issue: Zendesk doesn't differentiate an incoming call from a call which were com...
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Stéphanie Plavinet commented,
Hello, is it possible to have any ETA or visibility regarding this request? We are all waiting for several years now.