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Joel Selwood

Joined Sep 15, 2022

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Last activity May 12, 2023

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ACTIVITY OVERVIEW

Latest activity by Joel Selwood

Joel Selwood commented,

Community comment Q&A - AI and automation

Hi Jeff, Me too, please include in the EAP. Thanks! 

View comment · Posted May 12, 2023 · Joel Selwood

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Joel Selwood commented,

Community comment Q&A - AI and automation

Agree, changing the avatar is a basic requirement. Please make this happen.

Considering this was first raised 2 years ago, when are you expecting to release this feature? And, how do we get access to the early access? 

View comment · Posted Jan 04, 2023 · Joel Selwood

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Joel Selwood commented,

Community comment Feedback - Help Center (Guide)

100% a fundamental requirement. Nearly a year since the last official comms on this - what is the latest @Zendesk. 

 

View comment · Posted Sep 27, 2022 · Joel Selwood

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Joel Selwood commented,

CommentExplore recipes

I have several hourly rates to factor in, based on multiple regional hubs that carry differing agent populations, therefore differing weightings. Can this be accommodated somehow? 

View comment · Posted Sep 26, 2022 · Joel Selwood

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Joel Selwood commented,

CommentSelf-service best practices and recipes

How are you defining the Resolution Rate metric?  Can that be added to the top of the article, as per the Suggestion Rate, please? 

View comment · Edited Sep 15, 2022 · Joel Selwood

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