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Joel Selwood
Joined Sep 15, 2022
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Last activity May 12, 2023
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Latest activity by Joel Selwood
Joel Selwood commented,
Hi Jeff, Me too, please include in the EAP. Thanks!
View comment · Posted May 12, 2023 · Joel Selwood
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Joel Selwood commented,
Agree, changing the avatar is a basic requirement. Please make this happen.
Considering this was first raised 2 years ago, when are you expecting to release this feature? And, how do we get access to the early access?
View comment · Posted Jan 04, 2023 · Joel Selwood
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Joel Selwood commented,
100% a fundamental requirement. Nearly a year since the last official comms on this - what is the latest @Zendesk.
View comment · Posted Sep 27, 2022 · Joel Selwood
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Joel Selwood commented,
I have several hourly rates to factor in, based on multiple regional hubs that carry differing agent populations, therefore differing weightings. Can this be accommodated somehow?
View comment · Posted Sep 26, 2022 · Joel Selwood
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Joel Selwood commented,
How are you defining the Resolution Rate metric? Can that be added to the top of the article, as per the Suggestion Rate, please?
View comment · Edited Sep 15, 2022 · Joel Selwood
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