Joel Selwood

1. Community
2. Zendesk Suite Q&A
3. Rebranding the Answer Bot in the modern web widget

Hi Jeff, Me too, please include in the EAP. Thanks! 

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• Joel Selwood
• Created May 12, 2023 09:37
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Rebranding the Answer Bot in the modern web widget

Agree, changing the avatar is a basic requirement. Please make this happen. Considering this was first raised 2 years ago, when are you expecting to release this feature? And, how do we get access ...

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• Joel Selwood
• Created January 04, 2023 14:35
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Separate out the privileges for Help Center Set Up and Customization from the Manage Guide permissions

100% a fundamental requirement. Nearly a year since the last official comms on this - what is the latest @Zendesk.   

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• Joel Selwood
• Created September 27, 2022 17:06
• 4 votes

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Calculating estimated cost of service

I have several hourly rates to factor in, based on multiple regional hubs that carry differing agent populations, therefore differing weightings. Can this be accommodated somehow? 

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• Joel Selwood
• Created September 26, 2022 16:13
• 0 votes

1. Bots and automation
2. Answer Bot documentation
3. Improving your Answer Bot click-through rate

How are you defining the Click Through Rate metric?  Can that be added to the top of the article, as per the Suggestion Rate, please? 

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• Joel Selwood
• Created September 15, 2022 14:25
• 0 votes

1. Bots and automation
2. Answer Bot documentation
3. Optimizing your articles for autoreplies

How are you defining the Resolution Rate metric?  Can that be added to the top of the article, as per the Suggestion Rate, please? 

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• Joel Selwood
• Edited September 15, 2022 14:25
• 0 votes