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Paul Jameson

Joined Nov 29, 2023

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Last activity Nov 29, 2023

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Latest activity by Paul Jameson

Paul Jameson commented,

Community comment Feedback - Help Center (Guide)

We finally moved all of our articles from one KB system to Zendesk Help Center. I'm able to now bulk edit many of the properties. However the bulk edit of section placement for hierarchy is not available. We have hundreds of articles to bulk edit. Need to let our bleeding fingers heal after manually rebuilding all of the articles as there was no import feature (as to be expected), but we did expect some bulk editing post creation. Now we have to open each one and edit. We are learning the hard way that Labels are not editable or delete-able if made in error. Learning the hard way to not think Labels should hold tags as the field below is called Related and not Tags which does indeed holds tags and thankfully editable or delete-able if made in error.

View comment · Posted Nov 29, 2023 · Paul Jameson

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Paul Jameson commented,

Community comment Feedback - Help Center (Guide)

We finally moved all of our articles from one KB system to Zendesk Help Center. I'm able to now bulk edit many of the properties. However the bulk edit of section placement for hierarchy is not available. We have hundreds of articles to bulk edit. Need to let our bleeding fingers heal after manually rebuilding all of the articles as there was no import feature (as to be expected), but we did expect some bulk editing post creation. Now we have to open each one and edit. We are learning the hard way that Labels are not editable or delete-able if made in error. Learning the hard way to not think Labels should hold tags as the field below is called Related and not Tags which does indeed holds tags and thankfully editable or delete-able if made in error.

View comment · Posted Nov 29, 2023 · Paul Jameson

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Paul Jameson commented,

CommentUsing the knowledge base in Help Center

We finally moved all of our articles from one KB system to Zendesk Help Center. I'm able to now bulk edit many of the properties. However the bulk edit of section placement for hierarchy is not available. We have hundreds of articles to bulk edit. Need to let our bleeding fingers heal after manually rebuilding all of the articles as there was no import feature (as to be expected), but we did expect some bulk editing post creation. Now we have to open each one and edit. We are learning the hard way that Labels are not editable or delete-able if made in error. Learning the hard way to not think Labels should hold tags as the field below is called Related and not Tags which does indeed holds tags and thankfully editable or delete-able if made in error.

View comment · Edited Nov 29, 2023 · Paul Jameson

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