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Marcelino Zarate
Joined Sep 28, 2022
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Last activity Jul 25, 2023
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Latest activity by Marcelino Zarate
Marcelino Zarate commented,
Hi all! Is incredible this attitude from Zendesk, we've opened a ticket to the support team twice, but the answer is useless. Why they apply this behaviour? "to prevent ticket backlog over flow" they say. Really?
We have internal workflows, documentation, integrations with external tools running process at 30 days, and we can't do it anymore, just because.
Empathy is the cornerstone of customer service. Zendesk is a customer service tool. But they don't know anything about customer service.
View comment · Posted Jul 07, 2023 · Marcelino Zarate
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Marcelino Zarate commented,
Hi! Is this only available for Sells module? Not support?
Thanks a lot!
View comment · Posted Jun 30, 2023 · Marcelino Zarate
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Marcelino Zarate created a post,
Hi!
Current scenario: when an Agent attaches some file, our customers receive a notification via email with the classic attachment (not link, just the attached file).
We have also configured a Trigger when a customer update the ticket and attaches a file, our agentens receive an email with the attached file.
Our goal is our agents not to receive this attachment but still the notification about the ticket update.
With the current Zendesk options this is not possible.
We want to preserve our customers to receive the classic attached file, but, for example, not for our agent's notification: a link could be an option.
This is only possible if we configure "the link" notification to our customers instead the attached file, but we don't want this.
Thanks a lot!
Posted May 29, 2023 · Marcelino Zarate
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Marcelino Zarate commented,
Hola Zendesk!
Qué sucede cuando un usuario con más de una organización abre un ticket vía e-mail a nustro @ support?
A nombre de qué organización se abrirá el ticket? Será a la predeterminada?
Mucha gracias!
View comment · Posted Jan 11, 2023 · Marcelino Zarate
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Marcelino Zarate commented,
Hi Zendesk!
What happened if a user with more than one organization open a ticket via e-mail to our @support address?
In whose name will the ticket be opened? Will be the default one?
thanks a lot!
View comment · Posted Jan 11, 2023 · Marcelino Zarate
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Marcelino Zarate commented,
Hi all! Is possible to use this app to make a text field, a "clickable" url? I have an url on text field, but i want to make it clickable, as a truly link.
Thanks a lot!
View comment · Posted Dec 22, 2022 · Marcelino Zarate
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Marcelino Zarate created a post,
Hi Zendesk Community!
We are trying to do an automation between Zendesk and ClickUp.
Our goal: when a new ticket is opened in Zendesk, a task should be open in ClickUp.
This is already configured through Zapier.
But the Task should be created or created and then moved to a specific List in ClickUp, accordingly to the Customer. We have a List in ClickUp for each customer.
There is an automation in ClickUp to do this, by creating a kind of rule. But unfortunately i can do it by creating one by one, and you can imagine if i have to do this customer by customer, well is the opposite to "automation".
To be clear: we need to each new ticket opened in Zendesk, go to ClickUp to that Customer's specific List.
Thanks a lot for help and comment.
Any experience or idea?
Kind regards!
Posted Sep 28, 2022 · Marcelino Zarate
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