Marcelino Zarate
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Total activity41
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Last activity
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Member since
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Following0 users
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Votes22
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Activity overview
Latest activity by Marcelino Zarate-
Marcelino Zarate commented,
Hi all! Is incredible this attitude from Zendesk, we've opened a ticket to the support team twice, but the answer is useless. Why they apply this behaviour? "to prevent ticket backlog over flow" th...
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Marcelino Zarate commented,
Hi! Is this only available for Sells module? Not support? Thanks a lot!
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Marcelino Zarate created a post,
New Feature: Attachments for Agents
Hi! Current scenario: when an Agent attaches some file, our customers receive a notification via email with the classic attachment (not link, just the attached file). We have also configured a Trig...
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Marcelino Zarate commented,
Hola Zendesk! Qué sucede cuando un usuario con más de una organización abre un ticket vía e-mail a nustro @ support? A nombre de qué organización se abrirá el ticket? Será a la predeterminada? Much...
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Marcelino Zarate commented,
Hi Zendesk! What happened if a user with more than one organization open a ticket via e-mail to our @support address?In whose name will the ticket be opened? Will be the default one? thanks a lot!
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Marcelino Zarate commented,
Hi all! Is possible to use this app to make a text field, a "clickable" url? I have an url on text field, but i want to make it clickable, as a truly link. Thanks a lot!
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Marcelino Zarate created a post,
Integration between Zendesk and ClickUP
Hi Zendesk Community! We are trying to do an automation between Zendesk and ClickUp. Our goal: when a new ticket is opened in Zendesk, a task should be open in ClickUp.This is already configured th...