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Neil Senior

Joined Jun 22, 2023

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Last activity Oct 18, 2023

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Latest activity by Neil Senior

Neil Senior commented,

CommentGlobal security and user access

We are moving from a model where anyone could email support and have an account created on Zendesk to requiring authentication via Enterprise SSO.  We want to disable the current open email model but trying to understand the impact to current customers who have previously emailed and have an active account.  Will they be able to still email support based on their account?  Once they authenticate via Enterprise SSO, will Zendesk know to bring them to their previous account created via email submission?  Thanks!

View comment · Posted Oct 17, 2023 · Neil Senior

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Neil Senior commented,

CommentUsing the knowledge base in Help Center

Thank you @... for your response.  Much appreciated. I will check out the article you shared.

View comment · Posted Oct 17, 2023 · Neil Senior

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Neil Senior commented,

CommentUsing the knowledge base in Help Center

Hello, is there a way to export the Guide hierarchy to say a CSV file so I can get a better birds eye view and allow me to play around with moving things around?  Thanks!

View comment · Posted Sep 27, 2023 · Neil Senior

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Neil Senior commented,

Community comment Feedback - Ticketing system (Support)

Auto creating cc'ed email addresses causes a lot of invalid accounts.  Please allow the ability to disable this or by default, only create an account for the sender.  Thank you!

View comment · Posted Jun 22, 2023 · Neil Senior

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