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Jim Strickland

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Activity overview

Latest activity by Jim Strickland
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    Jim Strickland commented,

    1. Community
    2. Feedback on Support
    3. Agents should be able to submit CSAT surveys too

    I definitely support this request. At the very least, a company Zendesk Admin should have the right to allow/disallow agent survey submissions. I am really surprised more people have not voted for ...

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    • Jim Strickland
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    • 2 votes
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    Jim Strickland commented,

    1. Community
    2. Support Q&A
    3. Solving tickets on mass

    It turns out I had too many conditions set. Once I reviewed and discovered there was a different route I could go that would get the same results without the myriad of conditions, I was good to go....

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    Jim Strickland commented,

    1. Community
    2. Support Q&A
    3. Solving tickets on mass

    This is exactly what I was wanting to do. However, when I try an automation with Ticket: Hours since created greater than 4380, I get the following error. Automation must not run multiple times per...

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    • Jim Strickland
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